Multi-factor Authentication Requirement

All UM Foundation users are now required to use Multi-factor Authentication (MFA).

Multi-factor authentication is an authentication method which requires at least two factors of authentication to login. Previously, it was recommended to receive a one-time code delivered via SMS text. However, due to the increasing number of security threats (sim swapping, insecure wireless protocols, etc), the Foundation highly recommends using the Microsoft Authenticator app instead of text messaging.

Please follow one of the below steps to set up MFA.

Set up MFA on First Login (Current Recommend Method)

  • On a computer, go to https://umfoundation.com/login
  • Log in using your Foundation Cloud Account and password if you aren’t already signed in.
  • A pop up window should appear saying, “More Information Required”. Select Next.

  • On a smartphone, install Microsoft Authenticator. Alternately, search the app store for Microsoft Authenticator and install the application published by Microsoft Corporation.

  • Once installed, open the Microsoft Authenticator application. Allow notifications, if prompted.
  • On your computer,  Select Next on the “Start by getting the app” pop up and Select Nex on the “Set up your account” popup
  • A window with a QR code should appear.

  • To add an account On Your Phone, click + at the top of the app window.
  • Select Work or school account followed by Scan a QR code.
  • Use your smartphone to scan the QR code displayed on the screen.
  • Your account should now be added to the Microsoft Authenticator App. On the computer, press Next and approve the verification request sent to your smartphone through the app.
  • On your computer, a “Let’s try it out” popup should appear with a number on it. On your Phone, Enter the number and select Next on both devices.

  • A completion screen will a appear confirming it was set up correctly

  • Everything should be successfully configured, press Next and Done to complete the setup process. If you are unable to successfully configure this MFA method, contact the support@umfoundation.com for assistance.

Set up MFA using Microsoft Authenticator app (Recommended primary method)

  1. On a computer, go to https://umfoundation.com/login
  2. Log in using your Foundation Cloud Account and password if you aren’t already signed in.
  3. Click + Add sign-in method, choose Authenticator app, and press Add.
  4. On a smartphone, install Microsoft Authenticator. Alternately, search the app store for Microsoft Authenticator and install the application published by Microsoft Corporation.
  5. Once installed, open the Microsoft Authenticator application. Allow notifications, if prompted.
  6. To add an account, click + at the top of the app window.
  7. Select Work or school account followed by Scan a QR code.
  8. On your computer, click Next on the “Start by getting the app” window. Click Next on the “Set up your account” window.
  9. Use your smartphone to scan the QR code displayed on the screen.
  10. Your account should now be added to the Microsoft Authenticator App. On the computer, press Next and approve the verification request sent to your smartphone through the app.
  11. Everything should be successfully configured, press Next and Done to complete the setup process. If you are unable to successfully configure this MFA method, contact the support@umfoundation.com for assistance.

When Microsoft Authenticator is the default MFA method, you will see a 2-digit number during sign-in and the app will prompt you to enter that number:

Set up MFA using an alternate non-Microsoft authenticator app (recommended alternate method)

  1. On a computer, go to https://umfoundation.com/login
  2. Log in using your Foundation Cloud Account and password if you aren’t already signed in.
  3. Click + Add sign-in method, choose Authenticator app, and press Add.
  4. Select I want to use a different authenticator app.
  5. Click next to scan the QR code or copy the numerical code to configure the rotating authentication code in your authenticator app or password manager of choice (ex. Zoho OneAuth, 1Password, Bitwarden, Keeper, LastPass, RoboForm, etc.)
  6. Once successfully configured, the rotating authentication code will be available in your password manager using the mobile app, web interface, browser extension, or installed application on your computer. If you are unable to successfully configure this MFA method, contact the support@umfoundation.com for assistance.

Set up MFA using a text message (least recommended and will be removed soon)

  1. On a computer, go to https://umfoundation.com/login
  2. Log in using your Foundation Cloud Account and password if you aren’t already signed in.
  3. Click + Add sign-in method, choose Phone, and press Add.
  4. Enter the phone number that you want to receive a text when account verification is needed and click Next.
  5. You should now receive a text message with a code. Enter the code to verify the authentication method.
  6. Everything should be successfully configured, press Next and Done to complete the setup process. If you are unable to successfully configure this MFA method, contact the support@umfoundation.com for assistance.

Set up MFA using a phone call (least recommended and will be removed soon)

  1. On a computer, go to https://umfoundation.com/login
  2. Log in using your Foundation Cloud Account and password if you aren’t already signed in.
  3. Click + Add sign-in method, choose Phone, Alternate Phone, or Office Phone and press Add.
  4. Enter the phone number that you want to be called when account verification is needed and click Next.
    Note: For international phone numbers, replace United States with the appropriate country from the drop-down menu.
  5. You should now receive a phone call asking you to push a key to verify.
    Note: This option will NOT work on mobile phones set to block unknown callers.
  6. Everything should be successfully configured, press Next and Done to complete the setup process. If you are unable to successfully configure this MFA method, contact the support@umfoundation.com for assistance.

Set up MFA using Microsoft Authenticator app (Recommended primary method)

  1. On a computer, go to https://umfoundation.com/login
  2. Log in using your Foundation Cloud Account and password if you aren’t already signed in.
  3. Click + Add sign-in method, choose Authenticator app, and press Add.
  4. On a smartphone, install Microsoft Authenticator. Alternately, search the app store for Microsoft Authenticator and install the application published by Microsoft Corporation.
  5. Once installed, open the Microsoft Authenticator application. Allow notifications, if prompted.
  6. To add an account, click + at the top of the app window.
  7. Select Work or school account followed by Scan a QR code.
  8. On your computer, click Next on the “Start by getting the app” window. Click Next on the “Set up your account” window.
  9. Use your smartphone to scan the QR code displayed on the screen.
  10. Your account should now be added to the Microsoft Authenticator App. On the computer, press Next and approve the verification request sent to your smartphone through the app.
  11. Everything should be successfully configured, press Next and Done to complete the setup process. If you are unable to successfully configure this MFA method, contact the support@umfoundation.com for assistance.

When Microsoft Authenticator is the default MFA method, you will see a 2-digit number during sign-in and the app will prompt you to enter that number:

For more information about multi-factor authentication, click here.

If you have any issue with the set-up process, feel free to contact support@umfoundation.com.

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